Policies
At Long Therapy Services, transparency and trust matter. The following policies explain how your privacy, accessibility, and rights are protected when receiving therapy services through our practice.
Privacy Policy
Last Updated: 10/21/2025
Long Therapy Services, LLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.longtherapyservices.com.
Information We Collect
We only collect information that you voluntarily provide through our contact form. This is typically your name, email address, and message content. We do not collect protected health information (PHI) through this website. All clinical documentation and communication with clients occur through secure, HIPAA-compliant platforms provided by SonderMind and Headway.
How We Use Information
Information submitted through our website is used only to:
Respond to your inquiries
Provide requested information about therapy services
Schedule an appointment or consultation (if appropriate)
We do not sell, rent, or share your information with third parties for marketing purposes.
HIPAA Notice
While this website does not store or transmit PHI, Long Therapy Services, LLC adheres to HIPAA standards in its clinical work. All therapy sessions and related records are maintained within HIPAA-compliant systems (SonderMind and Headway).
Data Security
We use standard website encryption (SSL) and secure email systems to protect data transmitted through our forms. However, please avoid sharing detailed personal or clinical information via website forms or email.
Your Rights
You may contact us at any time to request deletion of your contact information or to inquire about how your data has been used.
Email: policy@longtherapyservices.com
Mailing Address: 6545 Market Avenue N. Suite 100, North Canton, Ohio 44721
Nondiscrimination Policy
Long Therapy Services, LLC is committed to providing an inclusive and equitable environment for all individuals.
We do not discriminate in the provision of services or employment on the basis of:
Race
Color
Ethnicity
National origin
Sex or gender
Gender identity or expression
Sexual orientation
Religion or creed
Age
Disability
Marital or parental status
Veteran status
Socioeconomic status
We comply fully with Title VI of the Civil Rights Act, Section 1557 of the Affordable Care Act, and other applicable federal and Ohio civil rights laws.
Clients who believe they have been discriminated against may contact:
Samuel Long, LISW
Owner, Long Therapy Services, LLC
Email: policy@longtherapyservices.com
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR) via www.hhs.gov/ocr.
Accessibility (ADA) Statement
Accessibility Statement — Long Therapy Services, LLC
Long Therapy Services, LLC is committed to ensuring digital accessibility for people of all abilities.
We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and to make our website usable for everyone.
Accessibility Features
Clear navigation and readable fonts
Text alternatives for images (alt text)
Keyboard navigation support
High color contrast options where possible
If you experience difficulty accessing any part of this website, please contact us:
Email: policy@longtherapyservices.com
Phone: (937) 204-3487
We will make every effort to address your concern promptly and provide the information in an accessible format.
Client Rights & Responsibilities
Long Therapy Services, LLC believes therapy should be a collaborative, respectful, and empowering experience.
As a client, you have the right to:
Client Rights
Be treated with dignity, respect, and without discrimination.
Receive services consistent with professional standards of care.
Confidentiality of your records and personal information as required by law.
Informed consent regarding treatment methods and goals.
Ask questions and participate in decisions about your therapy.
Refuse or discontinue services at any time.
Access your records as permitted by law.
Receive referrals or alternative options if services are not appropriate for your needs.
Client Responsibilities
As a client, you are responsible for:
Providing accurate and relevant information to your therapist.
Attending scheduled sessions or giving a 48-hour notice of cancellations.
Participating actively in your treatment process.
Paying agreed-upon fees or copays at the time of service.
Treating staff and providers respectfully.
If you have concerns about your care, please contact:
Samuel Long, LISW
Owner, Long Therapy Services, LLC
Email: policy@longtherapyservices.com
If concerns remain unresolved, you may contact the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board at cswmft.ohio.gov.
Telehealth Policy
Long Therapy Services, LLC offers online (telehealth) therapy sessions to residents of Ohio only.
Platform & Privacy
All telehealth sessions are conducted through secure, HIPAA-compliant platforms provided by SonderMind and Headway. These systems include encryption and identity verification to protect confidentiality.
Informed Consent
Clients must complete a telehealth informed consent form through the respective platform before services begin.
By participating in telehealth, clients acknowledge understanding of:
Possible benefits and limitations of remote therapy
Potential risks (e.g., technology issues, privacy considerations)
Their right to stop or resume in-person services when available
Technical Requirements
Clients are responsible for ensuring they have a stable internet connection and a private, quiet location during sessions.
Educational Content Disclaimer
The information on this website, including articles and blog posts, is provided for educational and informational purposes only.
It is not a substitute for professional mental health care, diagnosis, or treatment.
Reading content on this site or contacting Long Therapy Services, LLC does not establish a therapist-client relationship.
If you are in crisis or need immediate help, call or text 988 (Suicide and Crisis Lifeline) or go to the nearest emergency department.